Reviews for Concept by Iowa Hearing by AudioNova

My experience was awesome! Eric and Jennifer were very helpful.

Great staff. Friendly and very helpful.

Thank you for continued service.

The staff is extremely pleasant, and the testing was quick and easy. It was exciting to learn that I do not have a hearing deficit, my husband now knows it is selective hearing!!!! Thank you!!

Great

Jennifer was helpful with our insurance & they were flexible with appointment as we were 15 minutes late.

Very good service

About a month ago, I purchased hearing aids from Concept by Iowa hearing in Pleasant Hill. Eric has 23 years experience and is very knowledgeable in this field. Both he and his assistant Jennifer are very friendly helpful and down to earth. If you were considering or wondering if you may need hearing aids, I highly recommend going to concept by Iowa hearing. Remember that this is not a one time thing. You will be visiting with Eric and Jennifer at a minimum of every 6 months as long as you live for fine tuning. Their personalities were also a big part of my decision. I almost bought aides online because they were less money but came to realize this is a very exacting science and definitely requires a hands on approach. I feel I am and will continue to get excellent value for my dollar. Happy customer!

Great customer service. I was seen promptly and appointment was quick and all of my questions were answered. Thank you

Friendly and courteous staff. Just got my aids but am impressed at how much clearer and sharper things are sounding

Always great to see Jennifer and Eric every six months for the check-up.

Very pleased with everything

Thank you so much! I look forward to hearing everything I've been missing!!

I think the hearing aid are marked up to high

Friendly, knowledgeable and excellent customer service!

Excellent kind care.

Great, efficient & friendly service

Excellent service

Great people and great product

Had a great experience!

I like the friendly professionalism I receive.

I always experience good service with Eric and Jennifer. I was having a little trouble hearing. Eric cleaned my hearing aids and all seems much better. Great job !

Great people and service

I was asked to give a rating for concept by Iowa hearing aids. zero star ranting! It will not post unless you give them at least a 1 star rating. I would not even give them that. Here is part of there We Believe statement from there website: Positive change is worth the pursuit We relentlessly seek to improve our industry and our world through innovative technology and new ways of thinking; and we will work with our patients as long as it takes to produce the best outcomes. The patient is more important than the purchase We sell hearing aids, but more importantly, we treat hearing loss. To ensure that every provider is empowered to deliver the best in hearing health, we demand high standards-of-care, modern equipment, and advanced processes in each and every clinic. I was extremely disappointed with my latest service that I received from Eric Smargiasso they gave me a 30 day trail on new hearing aids if they donu2019t meet your satisfaction you may return them for a full refund. 20 days into wearing their new hearing aids I decided that the price difference from trading in my old hearing aid to their new hearing aids was not that much improved for what they costed to upgrade, so I decided to keep my old pair and returned their new hearing aids for my full refund. In there we believe statement it states: (The patient is more important than the purchase) the day I returned the hearing aids that statement went out the window. Eric Smargiasso was very upset that I was returning the new hearing aids. The service from that point on was very upsetting in the way I was treated by Eric Smargiasso. I will not be returning to the Pleasant Hill office.

I had a great experience this week at Concept of Iowa Hearing. I received a great recommendation to help me with my hearing loss and also manage my tinnitus.

I enjoyed the experience the second I walked into the building. Jennifer and Eric was rally nice and welcoming. They seem to have a lot of knowledge on hearing aids and can answer all questions

I would give Jennifer and Eric 5+++++. I thoroughly enjoy seeing them for my appointments and they are extremely helpful, friendly, and down to earth. I would highly recommend Concept in Pleasant Hill to anyone looking for great and excellent service.

Great experience, glad I chose Concept by Iowa Hearing.

Excellent services, very professional, friendly staff! Highly recommend!

Eric and Jeenifer are very helpful

I love going here. The staff are very knowledgeable and courteous. Service appointments are free and very thorough. Eric and Jennifer have been a great help getting me connected to a hearing aid app that allows me to hear on iPhone and listen to music.

What a great experience going in for my no-cost service. Jennifer is so kind in her efforts to get me in, and Eric was outgoing and complete in his questions and replacing the parts that may first wear out. I look forward to going back.